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FAQ & help

How to get discount?

 

Just share our product with your friend by facebook . We will give you 10% discount

 

When will my order ship?
 
Our handing time is 1-2 business days, we ship 90% of our orders within 24 hours. A tracking number will always be emailed to you once the order is shipped.

 

Can I get tracking number for my order?
 

Yes, we can provide tracking number for all orders. A tracking number will always be emailed to you once the order is shipped.

 

How long can I receive my items?
 

You can expect to receive your items within 15-21 business days (can occassionaly take longer). It depends on your location.

 

Has my order shipped?
 

Login your account, and click the "My Account" link at the top of our site (www.beauty121.com) to check your orders status.

Usually, our system will send a email to you once your item was shipped.

How can I be certain that my order has been received?
 
Upon completion of your order, Our website will send you an order confirmation e-mail specifying the products and quantities ordered, total price, and shipping address to your designated email address. Please note that this can only occur if the email address you submitted upon registration is still active, and be sure to check your spam box if you can't receive our emails. 

 

How do I track my order use tracking number?
 
Please go to http://en.4px.cc , and then input your tracking number, click "track", then click "details". You can get some details.

 

My order never arrived?
 
This is rare happened, please contact us about your order, if it turns out to be our fault which has caused the lost of your order, we will refund you.

 

How to return my items?
 
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

How can I do when I received wrong items?
 

If you feel that you have received wrong items, please contact us within 72-hours of receiving products.

We will solve it within 48 hours.